These General Conditions of Use and Contracting (hereinafter, "the General Conditions") govern, together with the Privacy Policy and the Cookies Policy, the access and use of the website accessible through the domain name www.reiser3.com and its subdomains (hereinafter, "the Website"), as well as the contracting of products and / or services through it. The simple access to the Website attributes to the person who performs the condition of User of the Website (hereinafter, "the" User ") and implies the acceptance of all the terms included in these General Conditions. If you do not agree with these General Conditions, the User must immediately leave the Website without using it.
By means of the acceptance of these General Conditions, the User states:
- That he has read and understood what is stated here.
- That he is of legal age in accordance with the regulations in force in his place of residence, otherwise the minor must have the authorization of his legal representatives.
- That, if he is willing to hire a product and / or service, he has sufficient capacity to do so.
- That it assumes all the obligations set forth herein.
The User must carefully read these General Conditions each time he accesses the Website, since the same and these General Conditions may be modified.
The owner of the Website reserves the right to make, at any time, any modification or update of its contents and services, of these General Conditions and, in general, of all the elements that make up the design and configuration of the Website.
The modification of these General Conditions will not affect the goods or promotions that had been acquired prior to already said modification.
In the event that REISER3 entrusts to a trusted third party the custody of the successive versions of the general conditions, both parties recognize as the only valid version of said conditions at any time that which is recorded in the database of the trusted third party.
1. General information about the Web Site
In compliance with the provisions of article 10 of Law 34/2002, of July 11, on services of the information society and electronic commerce, the following is the general information of the Website:
Headline: RECANVIS I SERVEIS 3.0, S.L. (from here on out, “REISER3”).
Registered office: Ctra. Igualada s/n, 08280 Calaf. BARCELONA.
C.I.F.: B-66729385
E-mail: info@reiser3.com
Phone: 93 159 88 00
Registry data:
2. Contracting Conditions
The present conditions of contracting regulate the modalities and the conditions of sale of the products commercialized in the web by REISER3.
All contracts for the sale of products by REISER3 to its customers are regulated by these contracting conditions, which are an integral and substantial part of each proposal, order and order confirmation of the product itself.
The contracting conditions applicable to your order will be those that are in force on the date that the same is made and the mere formalization of the same will imply the knowledge and unreserved and irrevocable acceptance of said conditions.
2.1. User Registration
The use of services for the sale of products provided by REISER3 implies the need to register the User on the Website.
The User must proceed with their registration by indicating their full name, email address and the other mandatory information requested during this process.
In case of Professional Profile Users, they will fill in the same data but specifying their N.I.F and other data that may be requested corresponding to their commercial activity. As a professional, if you wish to operate under specific conditions of service, you will be indicated on the screen and through your registration confirmation e-mail that you must contact REISER3 to define these conditions, reserving REISER3 the right to its acceptance and activation as this type of User.
Once the registration is completed, a message will be sent to the designated email account with a link that the User must follow to confirm that they have access to it.
In any case, the User will be required to accept these General Conditions, as well as the Privacy Policy and the Cookies Policy.
Once the User is correctly registered on the website, they can access "My Account" at any time. Through "My Account" the User can modify their personal data as well as the data related to the sending of orders, check if there are orders pending delivery.
In the case that users of a professional profile, already accepted and framed in this type of client, modify some of their data as well as the data related to the sending of orders, REISER3 reserves the right to accept it.
In "My Account", the User can view the gift vouchers they have available, download the invoices of the orders, and the possibility of cancelling the account at any time, indicating a reason for which they wish to cancel it.
2.2. Conditions of gift vouchers
Gift Vouchers allow you to exchange your amount when making a purchase of products through the Website.
Users may obtain a Gift Check through their purchase through the Website and by the amounts and conditions predefined by CARVIRESA. Each Gift Check includes a unique promotional code that the User must apply throughout the processing of their order to benefit from the corresponding discount on their purchase.
Gift vouchers may be exchanged by anyone who enters the code associated with them on the Website, so we advise you to treat them confidentially and not provide the codes to third parties other than their beneficiaries. REISER3 does not assume any responsibility for the misuse of the Gift Check derived from an action or omission of the User.
Gift vouchers will not be redeemable for money. In any case, the Gift Checks purchased may be subject to the right of withdrawal by the Buying User, as described in the section "Right of Withdrawal"
The products acquired through the exchange of a Gift Check will also be subject to the rights described in these conditions, such as, by way of non-limiting example, the rights of withdrawal and guarantee.
2.3. Selection of the products by the User
Any registered User may contract through the Website the purchase of products.
The purchase process in REISER3 is based on a virtual shopping basket, to which the User can add the products that he wishes to purchase.
To add products to the shopping cart, once the User is on the product description page and selected the available customization options, you must select the "Add to cart" option provided.
At all times the User can access and modify the content of the basket.
2.4. Processing the order
Once the products you wish to purchase are found in the shopping cart, the User may initiate the processing of the order, selecting the "View cart" option, which will show the User the content of the virtual shopping basket, allowing the modification of the selected products and their removal from the shopping cart.
The User must ensure that the products indicated on the screen are the ones that he wishes to acquire and selecting the one corresponding to the shipping address. At this point, the total price of the selected products and the shipping costs generated are shown. Also in this section, the User may view, if applicable, the promotions automatically applied to your order, use the promotional codes and / or the gift vouchers that you have.
Pressing "PROCESS", the User accesses a panel where you must indicate the shipping data; to proceed with the contracting process, the User must confirm the information of the shipment, including his full name, telephone number and address, filling in all the fields marked as mandatory. In this same screen the user has to select the chosen shipping method.
To proceed with the hiring of the User, once all the data have been reviewed and accepted, you must press "CONTINUE".
At this point, the billing information and forms of payment appear. If the User wants the billing address to be different from the shipping address, he must mark the option "New Address" (to add a new one) or "Edit Address" (to edit the current one) and fill in the corresponding information.
In the next phase of the purchase process, the User must select the payment method. At this time the User is again indicated the exact amount to be paid, resulting from adding the price of the products and the shipping costs, net of the eventual promotional discount and / or gift voucher.
Following the "ORDER CONFIRMATION" link, the User will be taken to the selected payment gateway. Once the payment has been processed correctly, the order will be processed automatically, confirming on the screen the information of the order and sending an email to the User confirming the operation.
In this section, the User may include the useful information he deems necessary for the messenger, although REISER3 can not guarantee compliance.
2.5. Prices
The prices of the products are those indicated in the description attached to them. All prices indicated in the product description, shipping costs and other services are expressed in the currency Euro (€) and include the Value Added Tax (VAT), except for professional customers who have requested it and once approved by REISER3 which will display the prices according to their conditions) The user will always be informed of the total price, including all taxes and other costs such as possible delivery costs.
The price of the items does not include transportation, there are several options to choose from by the customer before confirming the order. All transport prices are reflected in the section of this website: "Shipping conditions". For special orders of large volume will depend on the volume and weight of the shipment, in which case REISER3 will contact the customer.
The prices and offers that appear on the website are valid at the time they occur, unless other specific terms on the website indicate otherwise. Price errors, spelling errors and other errors can occur.
During the order confirmation process, REISER3 verifies the prices. If the correct price is less than the indicated price, the User will be charged the lower amount. If the correct price is higher than the price that appears on the website, REISER3 will contact the User. If there is no way to establish communication, CARVIRESA will reject the offer and will notify the User by email.
2.6. Review of products
The User is responsible for inspecting the product and notifying REISER3 of any complaint.
If the packaging is damaged, we strongly recommend that the User not accept the shipment without checking the good condition of the product inside.
Without prejudice to the user's legal rights, the user is responsible for inspecting the product and notifying REISER3 of any complaint. In case of defective product or disagreement with your request, the User has the option to return the defective product and REISER3 will refund the purchase price and all shipping costs. We recommend the User to carefully read the section of this website: "Returns".
2.7. Payment method
The purchase of products through the website of REISER3 allows the following forms of payment:
- Payment by debit or credit card (VISA, MASTERCARD) through a virtual POS.
- Pay by Paypal.
- Bank Transfer. By choosing this form of payment and at the end of the purchase you will see our bank details to be able to make it. It is very important that when making the transfer in the SENDING or ORDERING field, indicate the following: Number of order - Your name and surname or business name of the company.
- Payment arranged. (Only for professional clients and previously agreed between REISER3 and the User that operates under this profile). If the purchaser under agreed payment fails to comply with the obligation of such agreed payment in a timely manner, REISER3 will be empowered to terminate, as of right, the contract of hire, being able to demand the delivery of the goods and the amount of the pending effects. Regardless of the foregoing, the delay in payment of the respective payment obligations will constitute the buyer user in default, with the obligation to pay in addition to the principal, interest and bank charges in force at the time of default.
REISER3 does not have access to the bank details linked to the means of payment and does not know or register this information during the payment transaction.
REISER3 will not accept payment methods not specified above. If the User attempts to pay with any other method, REISER3 will not be responsible for the loss of his payment or any other damage caused by his action.
In order to maintain the User's own security and prevent fraud, Users will be asked to choose the credit card through a virtual POS terminal, a series of necessary data that will appear on a form indicating the name of the owner of the card, type of card, expiration date of the card and security code. This security code (CCV) is the three-digit number on the back of the credit card. It usually appears to the right of the credit card number.
The User must take into account that the billing address must be entered exactly as it appears on his bank statement.
2.8. RESERVATION OF DOMAIN (ONLY FOR PROFESSIONAL USERS WITH CONCERTED PAYMENT)
REISER3 reserves ownership of the goods until full payment of the agreed price.
REISER3, even after the possession of the merchandise sold to the buyer has been delivered, does not transmit the domain to the buyer until the latter pays the agreed price in full, so that the payment until the last due date of the invoice acts as a condition precedent of the acquisition by the buyer of the domain of the merchandise purchased, so that the payment verified in the agreed conditions, the domain transfer occurs automatically. During the time that the Domain Reserve persists, the risks of loss, destruction, deterioration or fraudulent use of the merchandise will be borne by the buyer.
2.9. Confirmation of receipt of acceptance
Once the purchase process is completed, the User will receive, at the e-mail address designated in the registration form, a confirmation email immediately, where the exact amount will appear, adding the corresponding shipping costs. Since then, the purchase-sale contract will be effective.
The User can track their orders through our website, selecting "My account" and clicking on "see my orders". The user will also be informed of the status of their order through the e-mail specified in the registration form.
Although the online store is open 24 hours a day, it could be closed for maintenance, which REISER3 tries to do at night to cause the least inconvenience to customers.
In order to protect customers and maintain the security of buying online, we can perform checks of the data provided by the User when placing an order. These controls may include address verification and payment method to prevent fraud.
If the User makes an error when placing the order, it is recommended to immediately contact our team through the phone that appears on the web, which will be happy to solve the problem. However, the User is advised to review their offer before placing the order. Before sending the order, the User has the possibility to edit all the information that has been entered, such as the shipping or billing address, or the information of the credit card, or change or delete items in his shopping cart
REISER3 can reject an offer or cancel a purchase in any of the following situations, without being responsible for any damage or cost. It will notify the User by email before taking any action, to try to resolve the problem and return any payment made without deduction:
-The user's payment information is not correct or is not verifiable.
-If REISER3 believes that the order may have been made for fraudulent purposes or in connection with a crime or other illegal activity.
-An unintentional error occurred on the website.
-REISER3 has reason to believe that the User is not of legal age.
-The User does not reside in the sales areas specified for this website or it has not been possible to make the delivery at the address provided by the User.
2.10. Shipping
The shipment is made according to the conditions indicated in the section of the WEB: "Shipping conditions"
The shipment is only available to the addresses of mainland Spain, the Canary Islands and the Balearic Islands (except Ceuta, Melilla).
Delivery times according to destination are specified in the information table that appears in "Shipping conditions"
At all times the User will be informed by e-mail about the status of your order and when it leaves our warehouse.
3. Nullity and ineffectiveness of the clauses
If any clause included in these General Conditions is declared totally or partially, null or ineffective, such nullity or ineffectiveness will only affect said provision or the part of it that is null or ineffective, subsisting these General Conditions in everything else, such provision being considered totally or partially not included.
4. Applicable legislation and competent jurisdiction
These General Conditions will be governed and interpreted in accordance with Spanish legislation. REISER3 and the User agree to submit any dispute that may arise from the provision of the products or services subject to these General Conditions, to the Courts and Tribunals corresponding to the address of REISER3, waiving any other jurisdiction that may correspond to it.
5. Images
The photography of the product is not contractual, that is to say, the colors can have different tonality in different screens of computer or copies of printer, as well as the image always can vary a little respect to the reality being able to undergo modifications in the course of time.
REISER3 is not responsible for changes due to this concept, although it will study each case individually to guarantee the final satisfaction of the client. REISER3 recommends contrasting the visual information with the written description of the product.